GENUINE SALESFORCE PUBLIC-SECTOR-SOLUTIONS EXAM QUESTIONS [2025]

Genuine Salesforce Public-Sector-Solutions Exam Questions [2025]

Genuine Salesforce Public-Sector-Solutions Exam Questions [2025]

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q26-Q31):

NEW QUESTION # 26
A governance agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency's use case?

  • A. Enable Intelligent Form Reader
  • B. Enable OCR Setting in the Document
  • C. Enable Data Raptor to read information from a scanned document
  • D. Map Form Types to Objects
  • E. Set Up Data Extraction

Answer: A,B,E

Explanation:
To automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR) in Salesforce Public Sector Solutions, the following steps should be configured:
* Enable Intelligent Form Reader:
* Navigate to Setup and search for Intelligent Form Reader.
* Enable the Intelligent Form Reader, which allows the system to process and interpret scanned documents.
* Enable OCR Setting in the Document:
* Ensure that OCR (Optical Character Recognition) settings are enabled for the documents. This allows the system to recognize and extract text from scanned images.
* OCR settings can typically be configured within the document management settings or within the IFR configuration settings.
* Set Up Data Extraction:
* Configure the data extraction rules to specify which data fields need to be extracted from the scanned documents. This involves setting up the templates and rules for extracting specific information such as the date of birth.
* Define the mapping rules to map the extracted data to the corresponding fields in the Application record.
By following these steps, the governance agency can automate the extraction and mapping of constituent data from scanned documents, ensuring accurate and efficient data entry into the system.
References:
* Salesforce Help: Intelligent Form Reader
* Salesforce Help: OCR Settings
* Salesforce Public Sector Solutions Documentation


NEW QUESTION # 27
The City of Snaxboro has several License and Permit forms that are long and complex. Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times.
What three recommendations should a Technical Consultant provide to the city to achieve this?

  • A. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
  • B. (Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
  • C. Review the application forms and find logical points in the process that can be broken into shorter steps.
  • D. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
  • E. Create a PDF form and integrate it with the Public Sector Solutions application intake form process

Answer: A,B,C

Explanation:
To help the City of Snaxboro enhance the accuracy of submissions and reduce processing times for complex license and permit forms, here are three recommendations using Salesforce Public Sector Solutions:
Review the application forms and find logical points in the process that can be broken into shorter steps (Option C). This approach helps simplify the application process by breaking lengthy forms into more manageable parts, reducing the cognitive load on applicants and decreasing the likelihood of errors. This is a best practice in user experience design, especially for complex form processes.
Review the application forms and try to replicate them as much as possible in a single step using OmniScripts (Option D). For parts of the form that are straightforward and do not necessarily benefit from being broken down, using OmniScripts to replicate the process in a single step can streamline data entry and make the process faster for users. This approach should be used judiciously to avoid overwhelming users and should be balanced with breaking down more complex sections.
Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable (Option E). OmniScripts allow for creating dynamic, guided experiences that can simplify complex processes and ensure data is captured accurately. By creating reusable scripts for common processes across different forms, the city can maintain consistency and efficiency, reducing the administrative burden and improving the user experience.
Options A and B were not selected because:
Option A suggests adding spaces in element names to improve OmniScript's load time, which is not a recognized or effective practice for this purpose.
Option B proposes using a PDF form integrated with the application intake process, which would counteract efforts towards digital transformation by relying on a less interactive and less flexible format.
The chosen options (C, D, E) leverage Salesforce's capabilities to digitize and streamline complex forms effectively, thus enhancing the quality of submissions and operational efficiency. These practices are supported by Salesforce's guidelines for designing user-friendly digital forms and processes within its Public Sector Solutions framework.


NEW QUESTION # 28
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using?

  • A. Customer Community
  • B. Channel Account
  • C. Customer Community Plus
  • D. Partner Community

Answer: A

Explanation:
Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts. Reference: https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm&type=5


NEW QUESTION # 29
A government agency uses Public Sector Solutions tomanage permits and gram approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

  • A. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
  • B. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
  • C. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
  • D. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

Answer: B

Explanation:
Explanation
Creating a custom Approvals dashboard using standard Salesforce Reports and Dashboards and adding this to a custom Home Page assigned to the Approver profile is the correct reporting and analytics solution to provide Approval insights to team members on login. Salesforce Reports and Dashboards are tools that can be used to create and display data visualizations, such as charts, tables, or metrics. A custom Approvals dashboard can show a summary of open applications pending approval, including how long the application has been pending approval. A custom Home Page is a page that can be customized to show different components, such as dashboards, tasks, or news. A custom Home Page can be assigned to a specific profile, such as the Approver profile, and it can be displayed when users log in to Salesforce.
Reference:https://help.salesforce.com/s/articleView?id=sf.reports_dashboards_overview.htm&type=5


NEW QUESTION # 30
The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

  • A. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
  • B. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
  • C. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
  • D. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

Answer: D

Explanation:
Using Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect is the best solution to standardize the business process for reviewing grant applications. Action Plans are a feature of Public Sector Solutions that can help public sector agencies to create and manage tasks and subtasks for different types of records, such as accounts or cases. Action Plans can be used to define due diligence steps, such as verifying eligibility or checking references, related tasks, such as sending emails or making calls, and documents to collect, such as financial statements or tax returns. Action Plans can also be applied to grant applications using the Account object, which is a standard object that can store information about grant applicants or recipients. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plans.htm&type=5&language=en_US


NEW QUESTION # 31
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